Frequently Asked Questions
Vintage Nr5 | Curated Timeless Classics with Soul
ABOUT THE PIECES
Are your items authentic vintage?
Yes. Most items are true vintage (20+ years old), while others are carefully selected pre-owned pieces with timeless style. Each listing clearly states whether the item is vintage or pre-owned.
What condition are the items in?
All items are carefully inspected and described. Minor signs of age or use are common with vintage — we believe they add character and soul. Any notable flaws will always be shown in photos and described clearly.
Are the pieces one-of-a-kind?
Yes. Each piece is unique and hand-selected. Once it’s sold, it’s unlikely to be restocked.
Where do your items come from?
Our collection is curated from across Europe — especially Italy, France, Switzerland, Germany, Austria, Latvia (with a focus on older-era pieces), and Albania. We also offer vintage textiles, silver, and Baltic amber.
SIZING & FIT
How do I know if it will fit me?
We provide detailed flat measurements in both centimeters and inches, and often include a suggested modern size. Please compare these to similar garments you own.
What if there's no size tag?
If the original label is missing, we provide an estimated size the item corresponds to based on measurements and fit.
Can I ask for more measurements or photos?
Absolutely! We’re happy to provide more details upon request.
SHIPPING
Where do you ship from?
All items are shipped from Tirana, Albania using tracked postal services.
Do you ship internationally?
Yes, we ship worldwide.
See full Shipping Policy
How much is shipping?
Shipping is calculated at checkout based on the destination and weight. Combined shipping is available for multiple items.
How long does delivery take?
Most orders arrive within 2 to 6 weeks depending on your location. If there’s a delay, we’ll open a case with our postal service and keep you updated. Learn more about delivery times
RETURNS & ISSUES
Can I return an item if it doesn't fit?
We do not accept returns for sizing issues. All listings include full measurements to help you decide. If unsure, contact us before purchasing.
Read our Return Policy
What items are not returnable?
We cannot accept returns on:
Items bought on sale or with a discount code
Footwear or intimate apparel
Items marked “final sale”
Parcels returned due to customs refusal
What if my item arrives damaged or incorrect?
Please contact us within 2 days of delivery with clear photos, and we’ll work to resolve it promptly.
ITEM CARE
How should I care for vintage fabrics or accessories?
We recommend hand washing or dry cleaning, depending on the fabric. You’ll find more tips in our blog.
Care & Fabric Tips
Are the items cleaned before shipping?
Yes — unless otherwise noted (for delicate or specialty pieces), items are prepared and cleaned before being shipped.
HOME & KITCHEN (COMING SOON)
What types of home goods will you offer?
Soon we’ll be adding vintage kitchenware, table linens, decorative home textiles, and charming finds that blend character and practicality.
Will you sell bundles or curated sets?
Yes — some items will be offered as sets or bundles. See product descriptions for details.
PAYMENT & SECURITY
What payment methods do you accept?
We accept credit/debit cards, PayPal — all through secure checkout.
Is your checkout safe?
Yes. Your payment information is processed securely and is never stored or shared by us.
PHILOSOPHY & VALUES
Why shop vintage and pre-owned?
Vintage is better for the planet — and more personal. You’re choosing quality over quantity, and giving life to pieces with history, craft, and soul.
Do you support slow fashion?
Always. We believe in timeless style, mindful shopping, and celebrating individuality.